Shipments and Returns
Returns Information
At RSMG Limited we want you to be 100% happy with everything you purchase from us.
Unwanted Goods
In the event that you are not satisfied with your purchase, you may return any unused goods, complete with all original packaging and labels within 30 days of receipt for a full refund or exchange.
Certain exclusions apply to this policy (unless they are faulty) including: -
- All custom built and custom embroidered products
- Packs of socks that have been split
- Packs of gloves that have been split
- Any socks, underwear or baselayers that have been worn
- Any device where the warranty has been registered or additional software has been downloaded.
- Blister packs that have been opened.
All goods being returned remain your responsibility until they are signed for by us. Therefore we recommend that you use a reputable courier (e.g. Parcelforce) for larger items or Royal Mail Special/Recorded Delivery for smaller items.
The cost of returning unwanted goods is your responsibility.
We will inform you via email once we have received the goods in 'as new condition' with the details of your refund.
Any free goods that came with the item you are returning should be returned if unused, in its original packaging. If the free gift has been used then it should be kept and the value of the free gift will be deducted from the amount we refund to you.
Faulty Goods.
If your purchase is within 30 days, please contact us and we will arrange collection of your faulty goods.
If your purchase is older than 30 days then you will need to return the faulty item back to us.
Once we receive it we will either arrange replacement or repair if applicable and then ship the item back to you as soon as possible.
All Products are covered by a 12 Month Manufacturers Warranty from the date of first delivery
Returns Process
1. Request the return by logging into your account , selecting the order and request to return. You will receive a reply giving you a link to our RETURNS FORM, this should be downloaded and fully completed to let us know what you want to do - i.e. exchange for different size/colour or return for a refund. Remember to include the completed form with your product.
2. Please return your goods to the address given on the form, always use an appropriate postal service that reflects the value of the goods. Low value items can be sent via Recorded Delivery, however higher value goods should be sent via Registered Post or other tracked Courier service. All returned goods remain your responsibility until they are signed for by our Warehouse, for high value goods you should consider insuring the item.
3. It can take up to 7 days for us to receive your return, depending on which delivery service you use. Once we receive them, we will inspect and process the goods within 48 hours to ensure you receive what you want as quickly as possible.
4. All refunds will automatically be issued to the same payment method used to make the original purchase.
5. In the event we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
6. In all cases, the items returned must be in their original condition, complete with packaging and tags. All goods will be fully inspected on receipt, if any item is found to be in an unsuitable condition will be sent back to you.